I hadn't planned, when I started this blog an hour ago, to use it for rants. But then this happened.
We have Comcast digital cable, but cable boxes for only two of our four TVs (yes, of course we need four TVs; there are four people in the house). So, the unfortunate two get only the analog stations. We noticed the other day that some of the channels we watch regularly--to wit, the D.C. network affiliates--had been disappeared. They were still on the two TVs with boxes, but not on the other two. Just snow. Easily solved, right? Just check the Comcast web site.
Oh dear, nothing there. The channel lineup shows them just where they always were.
OK, well, I'll just call Comcast. Not quite as convenient, perhaps, but they'll be able to tell me.
Let's try the local number first, the one they give us to call for trouble and such. Surprise, an automated response system! Yes, I speak English. Yes, I'm a current customer. Here's my phone number.
Welcome to Comcast's automated bill payment system. Oops, not what I really wanted. And I don't have my 14-digit account number handy. Oh, wait, it's OK: Press 0 at any time to speak to a representative. Good, they're transferring my call...ohhhh...Our normal business hours are 8AM to 5PM, Monday through Friday. Please call again during normal business hours. Damn. It's Saturday evening.
No worries, I'll call the big kahunas at the real number. 1-800-COMCAST, those guys really have all the answers.
A little dialing music, Paul (thanks for that one, Dave)...yes, I speak English...yes, I have cable...yes, I have trouble...Comcast repair service is available 24 hours a day, seven days a week...Comcast, we're here when you need us...(now we're getting somewhere!)...
Welcome to Comcast's automated bill payment system.
It's not really all that Comcastic.